This Privacy Policy outlines how OkeVape (“we,” “our,” “us”) collects, uses, and discloses your personal information when you visit or make a purchase from our website, www.okevape.com (the “Site”).
Contact Information
If you have any questions, need more information about our privacy practices, or wish to file a complaint, please contact us via email at [email protected].
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. If you contact our customer support, we may also collect additional information. In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as “Personal Information.” Below is a list of the personal information we collect and the purposes for which we collect it:
Device Information
- Purpose of collection: To ensure the Site loads correctly for you and to perform analytics on Site usage to optimize our services.
- Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Personal Information collected: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.
Order Information
- Purpose of collection: To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and, based on your preferences, provide you with information or advertising related to our products or services.
- Source of collection: Collected from you.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:
- We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioral Advertising
We use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: Google Privacy Policy. You can also opt out of Google Analytics here: Google Analytics Opt-out.
- We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners. You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-out.
Using Personal Information
We use your personal information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Legal Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your personal information for our records unless and until you request us to delete this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Your Rights
GDPR If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us through the contact information above.
CCPA If you are a California resident, you have the right to access the personal information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us through the contact information above. If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a variety of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or navigate from one page to another. Cookies also provide information on how people use the website, such as whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser’s help file or visit websites like All About Cookies.
Do Not Track
Please note that there is no consistent industry understanding of how to respond to “Do Not Track” signals, and we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
If you wish to file a complaint, please contact us via email or mail using the contact details provided above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.