These Terms and Conditions (“Terms”) govern your access to and use of the website okevape.com (“Site”) and the purchase of electronic cigarettes, vapes, e-liquids and related products (“Products”) from OKEVAPE (“we”, “us”, “our”). By accessing the Site, placing an order, or using our services, you (“you”, “Customer”) agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Site or purchase Products.
1. Age Restriction
- You must be at least 18 years old (or the legal smoking age in your jurisdiction, whichever is higher) to use this Site and purchase Products.
- You confirm that you have reached the legal age in your country or region, and all information you provide is true and accurate.
- We reserve the right to cancel any order and block any user if we suspect age violation or submission of false information. Falsifying age to purchase these products is illegal and may lead to legal penalties.
2. Product & Compliance
- Our products include electronic cigarettes, disposable vapes, e-liquids and related accessories, which are solely for adult use.
- You acknowledge that our products contain nicotine, an addictive substance.
- It is your sole responsibility to verify that the purchase, possession and use of our products are legal in your local area. We will not be held liable if you order products that are prohibited or restricted by local laws.
3. International Orders & Customs
- OKEVAPE provides cross-border e-commerce services and delivers products worldwide where permitted by applicable laws.
- Customs duties, import taxes and local administrative fees may apply. All related charges shall be borne entirely by you.
- We do not guarantee successful customs clearance. Delivery delays, package detention or seizure by customs authorities are beyond our control, and we assume no liability for such situations.
- We abide by all export regulations and will refuse delivery to countries and regions where vaping products are banned.
4. Orders & Payment
- All orders are subject to stock availability and our final acceptance. We reserve the right to refuse any order for reasonable reasons.
- All prices displayed on the Site are in the designated currency and do not include taxes or customs fees. Prices may be adjusted without prior notice.
- We accept major credit cards, debit cards and other payment methods shown on the checkout page.
- All payment transactions are encrypted and secure. We do not store complete payment card information.
- We may cancel or reject orders due to suspected fraud, incorrect billing details, duplicate orders or violations of these Terms.
5. Shipping & Delivery
- The estimated delivery time is 10–15 business days after dispatch, excluding weekends, public holidays and customs delays.
- We will send tracking information to you once your order is shipped.
- The risk of loss or damage to products transfers to you after the goods are handed over to the carrier. We are not responsible for lost, stolen or damaged packages during subsequent transit.
6. Returns & Refunds
- Due to health and hygiene requirements, disposable vapes, opened e-liquids and used products are non-returnable and non-refundable.
- Returns are only accepted for defective, damaged or incorrectly delivered items, and must be reported within 7 days after you receive the goods.
- To apply for a return, please contact our support team with your order number, product information and relevant photos as proof.
- Approved refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned goods.
- We will cover return shipping costs if the problem is caused by our mistakes. Otherwise, all return shipping fees shall be paid by you.
7. Intellectual Property
- All content on this Site, including texts, images, logos, trademarks, product descriptions and designs, belongs to OKEVAPE or is used under official license, and is protected by copyright and intellectual property laws.
- You may not copy, reproduce, distribute, modify or use any content of the Site without our prior written consent.
8. User Conduct
You agree that you will not:
- Use this Site for illegal, harmful or unauthorized purposes.
- Submit false, misleading or incomplete personal information.
- Attempt to bypass the age verification and security systems of the Site.
- Disrupt the normal operation of the Site’s servers and networks.
- Purchase products on behalf of minors or people who have not reached the legal age.
9. Disclaimer of Warranties
The Site and products are provided on an “as is” and “as available” basis without any express or implied warranties. We do not guarantee that the Site will run continuously, error-free or fully secure, nor do we warrant that the products will meet your expectations. We shall not be responsible for any adverse health effects, injuries or losses caused by the use of our products.
10. Limitation of Liability
To the fullest extent permitted by applicable laws, OKEVAPE shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business reputation arising from your use of the Site or products. Our total liability for any claim related to a single order will not exceed the total amount you paid for that order.
11. Indemnification
You agree to indemnify and hold OKEVAPE, its affiliates, staff and partners harmless from all claims, demands and reasonable legal fees raised by third parties, which arise from your breach of these Terms, violation of laws or infringement of third-party rights.
12. Changes to Terms
We may update these Terms from time to time. The revised version will be published on the Site with a new effective date. Your continued use of the Site after the update means you accept the revised Terms.
13. Governing Law
These Terms are governed by the laws of the region where OKEVAPE is registered, excluding conflict of law rules. Any disputes shall be settled through friendly negotiation first. If negotiation fails, disputes will be submitted to the competent local courts.
14. Severability
If any provision of these Terms is deemed illegal, invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.
15. Contact Us
If you have any questions about these Terms, orders or return policies, please contact us:
Email: [email protected]
Website: okevape.com
